Delivery Terms

Flitwick Carpets offers a standard delivery service where most goods are delivered within 7-10 working days. Some carpets can take longer please check with us.

Orders for carpets,flooring and underlay incur a subsidised delivery charge of £36.00.Orders for home furnishings are delivered free of charge. Our standard delivery covers Mainland UK, however there is a surcharge for deliveries to Scotland,Devon and Cornwall, we will deliver to non mainland UK destinations, Scotland, Devon and Cornwall but please call us for surcharge prices before you decide to order from us.

Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm. Unfortunately requests for an E.T.A. (Estimated time of arrival) are at the couriers discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for refusal and redelivery.

Our standard delivery service is made to ‘Kerb side’ due to insurance guidelines so please arrange for adequate help to off load your goods.Although we state to “kerb side” our agreement with our dedicated transport company is that all carpets are delivered in to the property. Your delivery could be made on a lorry or van so it is assumed that the delivery address will be accessible. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options.

Flitwick Carpets has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged or missing items please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked,where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us. Whilst delivery dates are given in good faith they are not guaranteed and Flitwick Carpets hereby excludes liability for any loss or damage caused by any delay in completing the contract and the customer shall not be entitled to treat the contract as repudiated or deduct monies or be entitled to compensation.

Carpets

Once flooring products have been fitted we will not be responsible for  any faults or damage subsequently found it is therefore very important that products are checked thoroughly prior to fitting. If you have ordered carpets please note that as soon as the fitter cuts in to the carpet we cannot accept any claim for any faults it is therefore very important that carpets are checked thoroughly prior to cutting,the fitter is the last line in quality control. Please note that there  is no guaranteed colour match between different widths of carpet as different widths are made from different dye batches. All carpets are quality contol checked but if you do receive a carpet that has a fault please contact us immediately in order that we can resolve the problem for you,the normal turn around for collecting a faulty carpet, inspecting it and replacing it is 14-21 working days. Please note your fitter should not cut in to the carpet or start to fit it as we will then be unable to assist you with a replacement piece of carpet. Flitwick Carpets hereby excludes liability for any loss or damage caused by any delay in completing the contract and the customer shall not be  entitled to treat the contract as repudiated or deduct monies or be entitled to compensation. Please note we do not sell seconds any manufacturuer label stating secondary is the description of the standard secondary backing.The minimum order quantity for carpets is 1.50m in length x whichever standard width the carpet is available in.

All prices quoted on our website are for supply only however we do offer a full estimating and fitting service as well,either call in to our showroom or give us a call to enquire about prices for a full estimating,supply and fit service.

Fitters

Flitwick Carpets provides a fitting service which is location dependant

Telephone Orders

Any telephone orders where a credit card or business debit card  is used will be subject to a surcharge of 1.35%.No surcharge will apply to any other debit cards or bacs payments.

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